Putting clients first
All professional services firms are client-centric in the delivery of their services. What happens if you also align progressive marketing ideas around a select group of clients? And how do those clients experience this additional attention?
Of course, your marketing efforts are already targeted. What happens, though, when you use a structured approach? When you, together with all your client-facing colleagues, focus on managing how the client perceives you, bringing your expertise and insights, and ultimately building close relationships with the client and their team?
You help grow your client's business – and your practice.
Client-centric Marketing - reaching your clients
Three key elements really make a difference to clients when it comes to choosing their advisers: Perception, Expertise and Relationships. By underpinning your client approach with these core elements, you’re on your way to achieving sustainable success.
Of course, your marketing team is hard at work to ensure you are perceived as the preferred option in the market, by specific stakeholders. At the same time, you are connecting with your major client contacts. Adding a structured approach to focus some of your marketing activities and helping bring energy and consistency to your efforts enables you to stay connected with your key clients — and, indeed, expand those connections — to dramatically enhance the impact you can have.
FOCUS on a select set of clients
STRUCTURE your approach, for impact and efficiency
Approach your clients CREATIVELY
Client Experience - what's in it for your clients?
Clients are becoming more sophisticated when it comes to choosing professional services. For many, that’s because they have brought in-house people who have professional services experience. Gelst's research confirms that clients' increasing sophistication is really good news for those firms with a well-structured approach to their key clients.
- See you as close and approachable
- Notice your expertise
- Recognise your demonstrated understanding of their business and their needs
- Appreciate your ability to help them, in a collaborative fashion, grow their business